Popular Resources. Search Providers by Zip:. Spectrum Facts. Services offered by Spectrum. Provider Awards. Top 10 Fastest Internet Providers Nationwide. Top 5 Fastest Cable Providers Nationwide. Top Areas Served. Los Angeles 2,, New York 1,, San Antonio 1,, Dallas 1,, Austin , Saint Louis , Orlando , Additional Info. Current and Past DBAs. Holding Company: Charter Communications.
Power reports. Although it may not be intuitive, the more expensive plans charge less per Mbps of speed. Contacting Spectrum to schedule an installation is as easy as filing a purchase request on their website or calling the sales phone number. If you want to do the installation yourself, make sure you have the necessary equipment and request a self-installation when you speak with a Spectrum sales representative.
Although they are well rated for consistently delivering speeds as advertised, it is common for internet speeds to fluctuate based on traffic levels and location. So you may want to purchase a faster internet plan than you otherwise might.
For instance, if you need your connection to maintain at least Mbps of download speed, you might consider the Spectrum Internet Gig plan. While the Gig plan will often deliver more speed than you need in this case, it should rarely—if ever—drop below that threshold.
For simple tasks such as social media, web browsing, and other basic internet tasks, the Spectrum Internet Mbps plan should be sufficient. For slightly more data-heavy tasks, such as online photo and video downloading, the Mbps plan is reasonable. For intensive activities, such as streaming HD movies on multiple devices, uploading and downloading large amounts of video content, the Mbps plan can be a wise choice.
According to this same FCC report, Spectrum maintains among the most consistent internet speeds across time and geography. On latency, Spectrum scored slightly higher than average. Overall, this is good news for Spectrum customers, as it shows Spectrum can deliver on their advertised speeds.
Unlike many ISPs, Spectrum does not have data caps placed within their plans. This means there is no limit to how much data you can download and upload.
The entire company and service is pathetic. Amazing how a business monopoly can keep a shit company like this on top. How can Los Angeles have such crap internet? My internet through Spectrum has been beyond unreliable since March I have outages multiple times a day.
There is rarely a day that I have internet for a whole day. I am waiting for Google to come to my area. My name is Blanca sulen. I report this morning a problem with my DVR it got burned.
I set up a phone call with the supervisor. And was an hour ago and I still waiting. And I hope mr supervisor take the time to call me. Does this mean every year the price goes up? As a Verizon DSL customer, but not for long as they are discontinuing it, my cost has not increased since I first got it, more than 15 years ago!.
FIOS is not a good choice as many people are finding out. When you need customer support or tech support you speak with someone in India!. Guaranteed the same thing is going to happen to FIOS when the next internet service upgrade comes along!. If what you say is true, then Spectrum is violating the law by false advertising and leaving themselves wide open to massive law suits.
If you move and have them install service at a new address, they still consider you an existing customer. They have made it much easier to file against phone, cable companies and internet providers on their web site.
I fought with Qwest a year over a monthly charge of a service we never had and within a month had apology letter from qwest and 6 months of no bills to make up for it. Even just telling a customer service agent with whichever company you are having problems with, that you are going to file online with the FCC and their attitude usually straightens right up. Their employee in Overland Park,ks.
She said my credit score was bad. My credit score is over Add to tat their equipment is twenty years old and every time we have a little thunder, I lose TV and internet. I have twice called about the problem but nothing. Now after the latest storm I have to wait 5 days for repair. What ever you do stay away from these liars and incompetents hired by Spectrum. My husband and I tried Charter services for the first time when moving into our new home.
For several months, we had minimal problems. However, over the past month we have experienced highly intermittent internet service that become very unreliable — meanwhile we continued to be charged for the service. I called several times to see what could be done and received very poor customer service. After making several calls, we have decided to shop for other services.
I would not recommend Charter. I have had spectrum about 3 months and my bill went up about 20 dollars for the same thing I had with twc I do not like spectrum and they are going to lose a lot of customers.
I will cancel my service soon. Since Spectrum bought out Brighthouse the service has gone down the tubes. Features on TV are hard to use and unreliable. Internet has had more outages in a week than years with Brighthouse. Spectrum has horrible connectivity and worse customer service but still try to tout themselves as fast.
I wish I could get away from them. I had a time scheduled pm at technician text 5 minutes away, my son went to 1 entrance and I to the other entrance to wait for him to arrive, and technician never showed up but told his dispatch that we was not home.
Now telling me to wait a whole week because they have no open schedule for something that was there fault. Was getting internet because my mother has a pace maker and needs internet to send her heart information in and this is how rhey treat people.
Very angry and dissatisfied already!!! I HATE spectrum. Service is interrupted at least x a week. They send techs but never do anything but bandaid the problems. Best internet, cable and phone I could ask for with a very affordable price for all three!
I can now speak to my family in Canada for free with the landline. Fast internet and all my channels for the price of one. Thank you Spectrum! Just got my bill and I am very satisfied for all three services for 1 affordable price.
Highly recommend! No contract and do not plan on ever canceling! Thank you Spectrum. We got charter a few years ago, had a few problems with equipment which seems to be a regular thing or service as usual, while having the service for 3 years i think the biggest complaint we have had was equipment failure, have to go in exchange box so on, Then one day lighting struck a tree in our neighborhood , knock out a few house, the house it hit tore siding off the house and blew the charter box off the wall, long story short with in 3 days everyone on the block was up and running but our house.
The last tech for house came said there is nothing more they can do it is at pole, so finally we said screw it called ask them to disconnect service, next day i guess they had the pole man showing up again he said he would look at it for the 4th time, We told himm no we already called we just want it shut off, the guys house that got struck by lighting is up and running be we are not , he been up running for 3 days, he said i found the problem and fixed it are you sure done wanna keep it, said nope shut it off were going to check out ATT , he said ok,.
Before he left our yard we have a phone line that has nothing to do with charter running to our garage that isnt attached to house line goes across yard about 50 — 75 feet attaches to garage then head to pole, i had my cat 5 cable attached to that phone line , anyways , he cut our phone line left like 8 feet hanging off the back of our house, and took all the rest with him i assume , is no longer in our yard, but my cat 5 cable fell he just left it laying in the yard, i excepted nothing less from the type of service we were receiving was insane.
Anyways like 6 months go by we just said we were done with TV is nothing but the same garbage anyways seems like is on a loop, Had another family member decide she wanted to get her kids Internet, because it is all they use there phone for anyways,.
SO not even 4 days ago we called charter they talked her into TV and Internet, they came out did everything and realized wasnt working go figure said it was at the pole i explained the GIANT mess he said well being an install they will send a pole guy out right away , which blows my mind, maybe i should have just cancel reinstal;led last time to get that type service, Anyways they all show up and get it up and running IT IS ON FINALLY.
SO where do we stand right now, still have not gotten the new or and old box that works, guess will give it another shot tomorrow. I was searching reviews to see if this is a common problem, i ran across the BBB and apparently charter is being sued by the federal government in multiple cases for defrauding customers with Internet speed giving you pay for one thing but not recieving it ,, so keep watch on your junk.
They are installing lines in our neighborhood. Today they hit a water line in my yard. Our water tan black gir 10 minutes, we never got full water pressure bad and one toilet is still not working properly.
I called them. They told me they would be happy to google plumbers for me and I can call and have them work and I can pay them. Then I can submit my bill and they may pay some of it. They hit our water main! Why is this even an argument? If this is how they treat potential customers then I fear how they treat you when you already signed up!
I am so upset and disappointed. Horrible customer service, unreliable internet service. I go to school online so a reliable internet connection is a must for me.
Sometimes I have to turn my mobile phone into a hot spot just so I can complete and turn in assignments. I called to have a technician come look at my equipment but do you know what they did? Totally unacceptable. Is this a joke that you provide 60mbps as a starting internet speed? Three days. Spectrum sucks. Do not fall for the buyout scam! Verizon etc. Everything was good the first couple of months.
I called the customer services center and asked why. I was told it was a late fee and I asked why because I was on automatic payments. I was told it would corrected. Never was corrected. Following month my bill was higher and I spoke with a different representative. They mentioned the same thing. Basically saying that the late fee from the previous month got tacked on to the current month.
Also said there was a returned payment fee. So I decided to cancel because of the level of dissatisfaction. Not to mention my WiFi kept going out and I kept having to reset my box. Kind associates on the phone , but terrible communication and services!!!! But i have never received those speeds. My download speed was around 7mbps. So she said she raised my speed to mbps.. I have had a tech at my house and they told me i needed a new router.. I have a 2. It is impossible to get mbps on a 2.
How do they get away with lying and ripping people off?! I even asked the lady if i needed to update my modem for mbps.. If the modem had anything to do with my speed.. An outdated modem can not handle these high speeds.. Now i have to buy my own 3. But i already know they will raise me next year.. I hate this company.. Im so done with spectrum.
How many times do I need to have my internet go down out of no where. We have Charter internet only with the wifi option. The first year the price was After the 1st year, the price was We have no problems with it. We are now entering our 4th year. Not to mention for any decent speed they are the ONLY game in town. Talk about monopoly. Customer Retention? I went to the Philippines then transferred to California. Beware of the Bundle. Why would you have a customer leave and maybe come back.
They are not very Customer friendly. On to other options because they only care about you for a yr. Spectrum community not worth the hassle especially if you plan on using a device like a PS4 to watch shows or for online gameplay.
The routers do not communicate well with those devices and customer services is not worth the phone call.
No one called, no one came. Wait I said, I only wanted 60mbps, which per their advertising is what I was paying for. Oh, she said, the price for internet only at 60mbps was Note to comments below about suing Spectrum for false advertising: Forget it. State attorney general? Pretty much elsewhere: bought and paid for by large corporate interests.
Compared to comcast, charter has better deals at least in the area I live. Went up to the store and asked them for a new cable. To my luck they had no more cables to give out so the guy said he would send a technician out to replace the cable no problem.
Called spectrum to find out what was going on and the guy was telling me that there was a charge for the technician to come out and replace the cord. I was never told that they were going to charge me that much for a technician to come out to replace a power cord to the modem I could have replaced myself.
Well they then mentioned to me that they can NOT waive that fee and that only the technician can do that. So I began to come to the conclusion that the technician was just trying to get paid. The point I want to make here is that there is nothing worse than a company who is willing to lose out on more business, more money over something so minuscule and treat their customers like trash. That is not the sort of service I want my money supporting.
To make matters worse, there is an ordinance in the community that you can not have satellites and that ONLY cable is permitted. Absolutely ridiculous! I can NOT stress enough, that I am someone who will pay whatever I agree upon with no hesitation nor obligation. With that being said I get treated as if my business with them is of NO importance to them.
What a degrading and disrespectful experience to have with spectrum. Comcast at least understood that working with customers would benefit them financially in the long run. Spectrum has actually maanged to do something rather unbelievable and prior to actuallly witnessing it, I would have never in a million years believed. They are by far worse than TWC, who up until this sketchy, lying and impossible to speak to a supervisor gang of bullies; was the most incompetent and horrible company I have ever had the unpleasant experiencde of dealing with.
Must love monopolies! Spectrum internet only is a really bad deal at th price they charge after 2 years. Either pay their high rate or do without the internet. I never get the advertised speed on a consistent basis either. Waiting 10 mins for my box to reset since every couple of days it tells me something is wrong with my dvr. Best internet in town…when it actually works right which is VERY rare.
It is the old bait and switch swindle. They try to get you to sign up and connect you with a group in Pakistan, then double the price. Spectrum was an absolute nightmare. Finally a tech comes out to get my internet working. I found out it was literally only 4mbps. I was dealing with them via Twitter, phone and techs coming out. One tech told me I had to go replace all of my electronics because mine sucked. First off my electronics are new and work fine and I have a high end computer for work. Today I dropped off the equipment and closed my account with Spectrum before my new billing cycle starts tomorrow.
Did Spectrum just jack up your rates? Did you cancel portions of your service to save money? Well great news! They will charge you the new jacked up rate on the following bill anyway and then tell you there is no way to refund your money! How in the world do you expect return business if this is the way you treat your customers?
These people are con artists. Do NOT trust them! I have been continuously subscribed to Time Warner internet for 26 years, since they first came to Columbus. The man on the pole told me I was not subscribed as his GPS shows my home was not the number on the house, mailbox or signpost. Do these idiots really think anyone would put phony numbers on their home to get free internet?
Is this how Spectrum uses our monthly payment, to send people of questionable intelligence to disconnect loyal customers? How does an internet company have bogus GPS data? Time to shop for better service! Spectrum is the worst!!! What kind of sense does that make! I moved and they cancelled my online account so that I had no access to it any longer. Do you really think I can get to that in one week after moving?!
I did not authorize them to go into my account and take whatever they wanted! Even though I called them and told them I would be sending the money, the date they would get the money, they still shut off my internet. I went into my bank account and it showed that the check was cashed. They have the worst customer service, bill processing department and products ever!
This is all a bunch of hooey! Your rates will triple after 2 years and nobody will offer you a damn thing! Somebody needs to sue them for anti trust laws. They are trying to charge me more money after I got rid of them in so after 7 yrs they want more money but i paid them off but they are saying if i dont have prove they get to collect again beware of charter dont use them.
I am so disappointed with the s service. I do not recommend Charter! I have not had any problems with data cap phone calls or issues with Charter internet only service in Roswell, GA. There really is no better choice here. Billing is reliable, service has been generally good. Come on Google, come to my area! I had a really bad moment with a charter representative today.
I have less than a month with internet and cable. I called to disconnect the cable. The price for internet was Just because I try the cable and decided to cancel it I have to pay I had a bad moment with a charter representative today. I have internet and cable for less than a month. I called to cancel the cable. The price for internet only was Just because I try the cable and decided to cancel I have to pay Good internet when it works. Seems to go down a lot even though they usually never admit they are having problems.
I would choose some other provider if we had options. I think charter is really good. Top that off with reliable high speed internet. I might be a lifer.
DVR is just about worthless. No service during a rainstorm or getting snow on the dish. Thanks a lot spectrum I am from the west coast and we had Comcast. They say they improved from Time Warner, but they still really, really stink. Online services to watch TV rarely work. Cannot watch shows on demand the day after they air have to wait many days. Cannot watch shows older than about 6 episodes. Basically, you have to DVR everythign you might ever, possibly want to watch.
They are really, the very worst. I hate living in TX and having such horrible cable options. I have never received a decent respond to any of my complainst to Spectrum. I have also read some of the comments below some people do have bad experiences its understandable. My internet speeds are rated at Mbps. I have never had an issue when downloading games on my PC or Xbox. Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work.
Get your installation fees back in a customer credit for a no-charge installation. Self-installation encouraged for qualified orders. For professional installation, select your desired date and it will be held for future installation on a priority basis.
All Spectrum internet plans come with unlimited data and no contract requirements — perks you may not find with most internet providers. All customers also have access to thousands of free public Spectrum Wi-Fi hotspots across the country.
Expert tip: Watch for discounted pricing for Internet Ultra. Spectrum has been testing lower price points in markets they compete with Google Fiber so keep an eye out for potentially discounted pricing on its internet plans, particularly the Internet Ulta plan. These discounts are most prominent in southern metropolitan areas, such as Charlotte, Atlanta and Nashville. At up to Mbps, the Spectrum Internet plan is more than equipped to handle online gaming , which can demand Mbps, and streaming in 4K the FCC recommends only 25 Mbps.
On paper, Mbps is ample speed, so why would we recommend this plan for basic use and a few users? It also only gets 10 Mbps upload speeds, so multiple people working from home or gaming might run into issues. A connection of or Mbps with Internet Ultra will accommodate a family of moderate internet users or a couple of high-demand users, even over Wi-Fi and during peak usage times. While not for everyone, a gigabit connection is great for hardcore gamers, households with multiple people streaming at once and people who work exclusively from home.
With 35 Mbps upload speed, it should be able to handle multiple people gaming and working from home simultaneously. Gigabit internet is growing in popularity, but speeds of 1 Gbps are overkill for the average user. That said, if you want to all but guarantee enough speed for all, or you want an internet connection so fast you can brag about it, gigabit may be the way to go. And as new technologies like 8K and next gen gaming systems emerge, gig speeds may be more practical for the average household.
Spectrum offers high-speed internet, customizable TV packages and unlimited nationwide calling. Overall, Spectrum internet prices on equipment and installation are very reasonable. Take some time to compare Spectrum internet services and prices to other providers to find the best one for your needs.
In most cases, the choice between Spectrum internet and other providers is pretty simple. If you can get fiber internet, do it. It essentially just comes down to the technology. Fiber internet is faster and more reliable than cable, which is usually much faster than DSL. Power also gave Spectrum internet average satisfaction ratings. In general, complaints about Spectrum internet center around billing. Time Warner Cable has operated under the Spectrum brand as of when Charter Communications purchased it.
You can also try contacting Spectrum customer service to negotiate for a lower price, or consider these ways to lower your monthly internet bill. Cable internet can experience slowed speeds during peak usage times. Additionally, using a Wi-Fi connection and connecting multiple devices can result in slower speeds. Take our Spectrum internet speed test. If your speeds are slower than you expect, contact Spectrum tech support to troubleshoot the issue.
Yes, Spectrum fiber-optic internet is available 41 states. Visit the Spectrum site to see if you are in a serviceable area. Joe oversees all things broadband for Allconnect. His work has been referenced by Yahoo! He has utilized thousands of data points to build a library of metrics to help users navigate these … Read more.
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