What is bbb

It is, in fact, a business membership organization with chapters spread across the country. The BBB does offer consumers a way to communicate with a business and voice their concerns via a third party, but they are ultimately unable to force a business to do anything.

Moreover, not all businesses have BBB accreditation, which can cost many hundreds of dollars per year. Businesses without this accreditation are less likely to communicate with consumers through the BBB versus those who have a paid membership. And just because a business is responding to you through the BBB doesn't necessarily mean that you'll get anywhere.

Satisfactory membership in the BBB generally involves the paying of a membership fee and responding to consumer complaints in a timely manner. There are no stipulations that a business do anything to resolve a complaint or address the complaint a particular way.

Some consumers report that responses from companies through the BBB are often short and do nothing to address their issues. Of course, every situation is different. Some consumers have successfully arbitrated through the BBB and others have seen satisfactory complaint resolution.

But these may be cases where the company was already willing to work with the consumer to make things right. They can either fail to do things well such as not responding to complaints in a timely manner or they can directly make a mistake such as getting caught up in a problem with the government. Companies that obtain a bad rating can usually improve it by resolving the problem s and sending documentation of this resolution to the BBB.

For a better understanding of how ratings are calculated and how each point is weighed, visit the BBB's overview of the process. The Better Business Bureau is one of the top 1, websites visited in the United States as calculated by Alexa , and each year they answer over one hundred million inquiries about how local businesses are operating.

The BBB would not have this kind of traffic volume if consumers as a whole didn't see it as a trusted, valuable resource. Start your free trial High-volume or established business?

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